BUSINESS AND IT TRANSFORMATION MANAGEMENT TO TELECOMMUNICATIONS & UTILITIES
LAVA offers the following services:
- Vendor Selection and Vendor Management
- Business Case Development
- Project and Service Delivery Management
- Implementation Management of CRM & Billing, and Supply Chain management systems (experience with SAP, Ms Dynamics AX and Oracle)
- Implementation Management of Business Process Management Suites
- Change and Transition Management
- Business Consultancy for both B2C and B2B markets
- Business Blue Printing and Technical Realisation
- Test and Output Management
LAVA professionals have know-how and expertise in functionality and business process domains such as :
- Contact Management, Pricing and Quotations
- Contract Management, Switching, Provisioning
- Customer Service Management
- Consumptions, Billing and Invoicing
- Collections, Dunning and Accounting
- Smart Meter Reading
- Clearing House
- Supply Chain Management
- Business Intelligence and Reporting