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CREDENTIALS

LAVA has experience in managing and delivering projects and gained this expertise on following assignments:

Telecommunications Industry:

  • Transformation from a monopoly telecommunications operator towards a customer centric, process driven service provider.
  • Implementation of customer contact centre for a mobile telecommunications operator in Belgium.
  • Improvement of sales shop integration with back-office for a mobile telecommunications operator in Belgium. 
  • Implementation of Subsidized Customer Premises Equipment  and Home Delivery Services for mobile operator.
  • Implementation of Reverse Supply Chain for Digital TV equipment for cable operator.

Utility Industry:

  • Development of Business Case for IT architecture selection at a Supplier in Belgium to reduce cost-to-serve and time-to-market.
  • Transition Management of change of Outsourcing Partner for European Supplier.
  • Implementation of Central Access Register for a net management company enabling liberalisation of the utility market in Belgium.
  • Replacement of a mainframe billing system by a mySAP CRM / SAP IS-U implementation for a major Utility Supplier in Belgium.
  • Implementation of a CRM, Billing and Service Management system for a major water company in Belgium.
  • Implementation of a Pricing & Quotations system for a B2B Utiltiy Supplier in the Netherlands.

Business Process Management Services:

  • Implementation of Business Process Managed Entreprise Architecture integration for a Supplier in the Netherlands. 
  • Implementation of various customer facing channels via SOA architecture: call centre, customer self service website, dealer website, sales force automation application for a public telecommunications company preparing for the liberalized market in Belgium, and enabling new services out of legacy system environments
  • Development of Roll Out Management Environment.

Turn-Around Management:

  • Transformation of consultancy company to niche player with double digit growth in revenue and profit.
  • Post-merger integration of five premium brands in the automotive industry to co-operate on marketing, sales and customer services.
  • Restructuring organisation of manufacturer industrial machines.